Terms of Service

Hyvenna is a platform that connects brands with independent creators for product-seeded marketing campaigns, including matching, outreach, fulfillment tracking, content collection, usage-rights management and reporting. Hyvenna is not a party to the underlying collaboration between brands and creators, and does not employ creators.

You must be at least 18 years old and able to enter into a binding contract to use the Services. You are responsible for your account credentials and all activity under your account. Provide accurate information and keep it up to date. We may suspend accounts that violate these Terms or put the platform, brands or creators at risk.

For brands and creators respectively:

• Brands are responsible for the accuracy of campaign briefs, the safety and legality of shipped products, and timely approval of deliverables.
• Creators agree to publish authentic content that complies with the brief, applicable advertising-disclosure rules (e.g. #ad) and platform policies of the social networks used.
• Products shipped as compensation are not returnable; monetary payouts, when applicable, are processed through our payment providers.

Creators retain ownership of the content they produce. By delivering content through the platform, creators grant the contracting brand the commercial usage rights specified in the campaign brief (by default: perpetual, worldwide, royalty-free use in organic and paid media, including editing and cropping). Creators grant Hyvenna a limited license to host and display content for the operation and promotion of the Services.

You agree not to:

• Use the Services for unlawful, misleading or fraudulent activity, including fake engagement or purchased followers.
• Circumvent the platform to avoid fees for relationships initiated through Hyvenna.
• Reverse engineer, scrape or overload the Services, or use them to build a competing product.
• Upload content that infringes third-party rights or violates applicable law.

Paid plans are billed per campaign or by subscription, as described at hyvenna.com/pricing. Fees are exclusive of taxes and non-refundable except where required by law. We may change pricing with at least 30 days' notice; changes apply to renewals and new campaigns, not campaigns already running.

The Services are provided 'as is' without warranties of any kind. Hyvenna does not guarantee specific campaign outcomes, rankings, sales or content performance. To the maximum extent permitted by law, Hyvenna's aggregate liability arising out of the Services is limited to the amounts you paid to Hyvenna in the 12 months preceding the claim, and Hyvenna is not liable for indirect, incidental or consequential damages.

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms. Sections that by their nature should survive (including content licenses, fees owed, disclaimers and limitation of liability) survive termination.

We may update these Terms; material changes will be notified via the Services or e-mail and take effect 15 days after notice. Continued use after that constitutes acceptance. Questions about these Terms: account@hyvenna.com.